Manage adherence, deliver care, engage patients, and track performance and revenue in one platform.
PioneerRx | Liberty | PrimeRx
Pharmacies and health plans share one goal - better adherence outcomes. PillCoach gives both sides a single system to help drive it.
Run your entire adherence operation from one screen. PDC tracking, MTM workflows, clinical monitoring, vaccine tasks, patient communications, and financial tracking. Integrated with leading pharmacy management systems.
Explore Pharmacy Solutions →Monitor near real-time adherence performance across your pharmacy network. PillCoach provides the visibility, reporting, and intervention infrastructure designed to help improve the adherence measures that factor into Star Ratings. See every pharmacy. Act before gaps widen.
Explore Payer Solutions →
Most pharmacies find out about PDC shortfalls after the measurement period closes. Health plans lose visibility into network performance until Star Ratings are published. By then, the window to intervene has passed. PillCoach gives both sides the tools to catch gaps early and close them in near real time.
PDC threshold to earn Star Rating credit on adherence measures (Source: CMS)
in preventable U.S. healthcare costs from medication non-adherence annually (Source: NEHI, 2012)
of U.S. hospitalizations are attributed to medication non-adherence (Source: WHO)
CMS Quality Bonus Payment pool where adherence is a key rating driver (Source: KFF, 2025)
Most pharmacies find out about PDC shortfalls after the measurement period closes. Health plans lose visibility into network performance until Star Ratings are published. By then, the window to intervene has passed. PillCoach gives both sides the tools to catch gaps early and close them in near real time.
Everything a pharmacy team touches daily - built into a single platform.
Up-to-date PDC monitoring across all major measures plus HIV and SUPD. Identify at-risk patients before small gaps become missed opportunities.
CMRs, medication reconciliations, and medication guides managed and delivered from one workflow. No separate portals.
Track blood pressure, blood glucose, pulse ox, weight, A1C, and cholesterol labs. Document clinical encounters in the same system.
Fax, text, calling, telehealth, and appointment coordination built into the platform. No external tools. No lost context.
Manage vaccine tasks alongside adherence and clinical workflows. One consolidated queue for everything your team needs to act on.
Track prescription reimbursements at the patient level or across your organization. Give admins full visibility into financial and user performance.
PDC gaps don't wait for end-of-period reports. PillCoach surfaces patient-level adherence data daily so your team can act while there's still time to move the numbers.
Track diabetes, hypertension, cholesterol, HIV, and SUPD - all from one dashboard. See where each patient stands before gaps become missed opportunities.
See which patients are falling below the 80% PDC threshold before the window to intervene closes.
Your team starts each day knowing exactly which patients need attention and where to focus for the greatest impact on PDC performance.
CMRs, medication reconciliations, and targeted reviews handled from a single interface. No toggling between portals or duplicating documentation.
Targeted medication reviews happen as part of your team's daily queue - not as a separate task in a separate system.
Every encounter timestamped and stored. Audit-ready for plan submissions and internal review without manual assembly.
Fax, text, calling, telehealth, and appointments - all from within PillCoach. Every interaction is documented in the patient record automatically.
Send faxes and documents from within PillCoach. Each one is attached to the patient record - no manual filing.
Send texts and initiate calls from within the platform. Reach patients on the channel they respond to most.
Launch telehealth sessions and manage appointment scheduling alongside adherence and clinical workflows. One calendar. One queue.
Document clinical encounters in the same system where your team manages adherence and MTM. No separate clinical documentation tools.
Track systolic and diastolic readings alongside medication adherence data.
Monitor glucose levels for patients on diabetes medications in near real time.
Log A1C lab results to track long-term glycemic control over time.
Record pulse oximetry readings for respiratory and cardiovascular patients.
Document weight changes over time to support chronic condition management.
Capture lipid panel results to inform cholesterol medication management.
Admins get full visibility into prescription reimbursements and user productivity. The data you need to make informed decisions about your adherence operation.
See reimbursement data at the individual patient level or aggregated across your organization. Near real-time visibility into the metrics that drive preferred network status.
Admins see individual user performance - who's completing tasks, where bottlenecks form, and how capacity is distributed across the team.
Roll up performance data across locations and users. One view for leadership, detailed views for operational teams.
Direct integrations with the PMS platforms that power independent pharmacy. No rip and replace. No double entry.
More integrations in development
Spreadsheets, separate portals, manual tracking - PillCoach consolidates all of it. Adherence, MTM, clinical monitoring, communications, and vaccines managed in a single daily workflow.
See exactly which patients need attention today based on PDC performance and clinical urgency.
Every communication channel in one place. Reach patients, document the interaction, and move to the next task - all without switching tools.
Admins see individual user productivity and prescription reimbursement data at the patient or organization level.
Connects with PioneerRx, Liberty, and PrimeRx. No double entry. No context switching.
Spreadsheets, separate portals, manual tracking - PillCoach consolidates all of it. Adherence, MTM, clinical monitoring, communications, and vaccines managed in a single daily workflow.
PillCoach is designed to give health plans the analytics infrastructure to monitor PDC performance across pharmacy networks, support scalable MTM programs, and access clinical monitoring data - built around the adherence measures that factor into Star Ratings.
Monitor pharmacy-level adherence data designed to support the quality measures that factor into Star Ratings.
Built to support structured MTM workflows across your network with completion tracking and compliance reporting.
Access blood pressure, glucose, A1C, and other clinical data captured at the pharmacy level for population health visibility.
Data and reporting designed to support the quality measures that help drive preferred network positioning.
PillCoach is designed to give health plans the analytics infrastructure to monitor PDC performance across pharmacy networks, support scalable MTM programs, and access clinical monitoring data - built around the adherence measures that factor into Star Ratings.
From PMS integration to daily workflows - here's what the first week looks like.
PillCoach integrates with your pharmacy management system. Your patient data populates the platform.
Define which workflows your team sees first. Set priorities by measure or urgency.
Your team works from one daily queue. Every patient interaction, clinical encounter, and follow-up in one place.
Track PDC performance, MTM completions, clinical outcomes, and financial impact across your organization.
The platform is the tool. These are the results.
Your team stops switching between portals, spreadsheets, and phone systems. Everything consolidates.
Near real-time PDC visibility means your team acts when it matters - not after the measurement period closes.
Admin-level visibility into user productivity, prescription reimbursements, and clinical outcomes across your organization.
See a live patient workflow in 15 minutes. Walk through your adherence data inside PillCoach.
Request Demo